| Day 1 | Day 1Challenge yourself to go beyond expected results to the Day 1world of Excellence. |
| Day 2 | Remind yourself to expand your comfort zone by repeating the key Power Statements to yourself, "Raise the Standard." |
| Day 3 | Your
past does not equal to your future. FOCUS on the future successes that
you want and remove your thought about your past that maybe limiting
your growth. |
| Day 4 | Motivate
yourself and the team to do well by accepting no excuses, only caring
for results. Focus on activities that lead to results. |
| Day 5 | Wake
up in the morning and repeat to yourself positive, happy words and also
say it to people who you meet .e.g. "Today is a grreat day". |
| Day 6 | The
right variation of tones is important to determine the breakdown or
enhancement of the team. Be aware of your tones when speaking.
|
| Day 7 | Ensure that your body communication or non-verbal must support your message.
|
| Day 8 | Give clear instructions. Don't Assume.
|
| Day 9 | Speak from your heart and you have the power to convince.
|
| Day 10 | Clarify any confusing instructions given to you by asking how, where, what, when, which, who and why.
|
| Day 11 | Be
aware of the way you sound to others in your team. Remember, you are
your Voice. Sound motivating, encouraging, supporting and friendly at
all times.
|
| Day 12 | Whatever you are
doing, think like a team, work like a team, bond everyone into a team,
and have the powerful spirit of the team. It means less of 'I' ?and
more of 'We'. Then, you can build a super team.
|
| Day 13 | Help
others to become successful and you will become successful by sharing
knowledge, by bringing out the best in them, by reaching our and
lifting other people up.
|
| Day 14 | A team
without targets and time goals is just another ineffective committee.
Give your people clear director and exciting challenges.
|
| Day 15 | You
know you are doing well when the results are achieved faster and with
improved quality through creative team building because you pulled your
people together and not apart. Promote the power of team in your
meetings, discussions and briefing.
|
| Day 16 | When
someone is talking to you, listen with your heart, support his/her
communication to you by positive response, ask questions to encourage
further, make notes of important things to show concern and have a
friendly face so that he/she will feel comfortable.
|
| Day 17 | Catch
people doing things RIGHT and praise them on the spot so that they feel
motivated to do more (RECOGNISE). Practise this to 3 colleagues
everyday.
|
| Day 18 | Use positive words
to lift the spirit of the team. Remember, Super Team Leaders don't just
instruct, they motivate people to get results.
|
| Day 19 | During
meetings or discussions, encourage others to be involved in two-way
communication by asking open-ended questions or their opinions before
making decisions so that there is more ownership of the matter.
|
| Day 20 | Celebrate not only individual success but also any team success.
|
| Day 21 | Communication
TM Teach Communication to play game.
|
| Day 22 | The
next time you talk to someone, each remember to say his or her name 5
times in order to a create stronger relationships. People love to hear
their names being said.
|
| Day 23 | During
the war dance, you learnt the importance of communication to achieve
perfect coordination. Next time you have a complex task to perform make
sure each team members understands their roles & responsibilities.
So that, the dance of service, the dance of sales, is performed with
power.
|
| Day 24 | When you go to see clients
remember to use the same power/you used in the war dance. Were you
amazed at how well you could perform the war dance with such
creativity? Now use the same commitment in your sales presentation.
|
| Day 25 | Practise Big Heart Attitude
I recognise the efforts of your team. By helping others you are increasing your Level of Acceptance.
|
| Day 26 | I Support U.
Remember
to say I support U the next time your team member succeeds. Say "I know
you can be better," when your team does not do well. This will
encourage them to raise their standards
|
| Day 27 | Take Action.
Be a shaker. Do not wait for people to come to you. Make things happen.
|
| Day 28 | Say
thank you with your heart. The next time you see your
customers/downline, thank them and appreciate them because people loved
to be appreciated. Infact, say thank you many times in a day and you
too will feel appreciated.
|
| Day 29 | Think
like a customer champion, always put yourself in the shoes of your
customer to feel what they are feeling when they deal with your
company.
|
| Day 30 | Be prepare to receive your customer's feedback. This will show you are a professional and care about the customer's feeling.
|
| Day 31 | Remember
that a game shows your pattern of Behaviour. After the seminar take
time to reflect and analyse your pattern in the game of life, in the
game of your career. What patterns bring success? Look at your
colleagues, copy their successful pattern.
|
| Day 32 | When
you are talking to your customers, remember to have eye contact and
smile. This shows to the customer that they can trust you, that you are
sincere in helping them. Say their name 5 times to show that you are
there for them, not somebody else. Always repeat and summarise to show
that you understand their needs.
|
| Day 33 | Always
raise your standards everyday. Remember how good you felt when doing
the 5 steps war dance? Then you were challenged to double the steps.
You might have thought that is too much but you were surprised that you
could do it. In your work try to do extra, you'd be surprised that you
can do it.
|
| Day 34 | Remember there are no
failures only wrong results. If your results are wrong, change
strategy. If you find you always get angry customers, do something
else, something different, to make your customer happy.
|
| Day 35 | Take
action of your results. Take responsibility. Anything happens, its your
fault. No blame, no complaints, no excuses. When you think this way,
you will decide to change first. Otherwise you will always wait for
others to change and feel miserable.
|
| Day 36 | Be
aware of your team's performance and make sure everyone participants in
the effort. When each member is aware of the target and their roles
& responsibilities, all work activities will become powerful and
more focus.
|
| Day 37 | Remember that the
energy to do things does not come from outside. You are the energy. The
energy you show will affect the people around you, your customers
internal and external.
|
| Day 38 | Always ask for feedback after a job is done. Don't be afraid of the answer - the answer are for your improvement.
|
| Day 39 | If
you want to achieve a higher target, remember that you have to change
the strategy immediately. If you keep doing the expected, you will
achieve only expected results.
|
| Day 40 | Use
the right words to motivate your team, like "I Support You", "I Know
You Can Be Better", "Good!", "Wow!" and "Mental Warrior!".
|
| Day 41 | Remember,
it's not what you do, its also what you don't do that you are
responsible for. Think of the things that you have not done and take
action now.
|
| Day 42 | Change your inner
world so that your outer world will change. Always protect your inner
world. When the thoughts come to you remember to protect yourself
against negative thoughts. It takes 10 seconds, for a negative thought
take effect on you.
|
| Day 43 | Change the
position of your body every time you feel tired or sad. If your body is
in a position that looks sick, you will continue to feel sick. However
if you change your position like you are not sick, pretty soon you will
feel better.
|
| Day 44 | Learn to say the
right words all the time because words have power. If you keep
repeating the wrong words to yourself, you become those words. Change
your words, you will change your life.
|
| Day 45 | Give
clear instructions, not negative instructions because the brain cannot
understand a negative instructions. Stop using words like, "Don't be
lazy", or "Don't cry". They will do the opposite.
|
| Day 46 | We
are surrounded by negative people. The people who succeed are the ones
who know how to handle negative thoughts and influence. Be careful of
negative people. They are not terrible people but just recognise who
they are and how to handle them.
|
| Day 47 | Be mentally tough. "Cancel-cancel go away," to those negative thoughts.
|
| Day 48 | Use posters that you have copied to reinforce key ideas of the training.
|
| Day 49 | Use
the Key Ideas of the Mental Warrior everyday, everywhere you are,
because if you Removed negative thoughts, what's left is pure energy
that can propel you forward.
|
| Day 50 | Think
of ways to help your customer. Be creative, don't just follow the old
ways, the ways that you normally do. If you can do it better, faster,
do it. When you see a customer getting irritated, find ways to make
them happy.
|
| Day 51 | Encourage your team
member to realise the potential in them. Then remember to appreciate
with details. E.g. Thank you for servicing that customer so quickly
yesterday afternoon. The way you handle his request to quicken the
delivery was so courteous.
|
| Day 52 | Appreciate
some one when you are introducing them. "This is my wonderful
executive. She helps me everyday to ensure that the report up-dated
daily.
|
| Day 53 | When you appreciate some one, your heart get bigger and bigger. It will get smaller if you take people for granted.
|
| Day 54 | Motivate
your team by giving them a purpose, a purpose they can get excited
about. First you must show that you are excited and motivated about the
purpose. If you deliver the message with high energy you can transfer
the feelings to your team members.
|
| Day 55 | The
next time you want to give feedback to your people, use the technique,
" sayang doosh sayang." Start with the nice things about that person,
than feedback, end with sayang. (Nice things again)
|
| Day 56 | Review
(sayang doosh sayang) don't just let your team go wherever they want to
go, step in and do a review. Sometimes your group work hard and get off
track. Do a monthly review or weekly review.
|
| Day 57 | After Review, think of a strategy to improve performance.
|
| Day 58 | Remember
that XO Quality means the ability to coordinate every team member so
well, that everyone knows their roles & responsibility so clearly
that they will be committed to produce a high quality product or
services in timely manner for the customer.
|
| Day 59 | Always
ask the customer what they want first before going to do a job. If you
can, summarise what they want, it shows that you understand the task.
Plan your activities so that you get it right the 1st time.
|
| Day 60 | The
more fussy the customer, the more you smile, the more you say, " thank
you." The Customer will feel that you are glad to serve them.
|
| Day 61 | You need to work and smile at the same time. The customer champion is the one who is still doing it while others have given up.
|
| Day 62 | Find
ways to do it better, faster each time you do something for the
customer. Talk to the customer about their standard. See how you can
exceed their standard.
|
| Day 63 | Once a
commitment to a project is made, don't change it. That is the true
meaning of commitment. Then give 110% to the commitment.
|
| Day 64 | Get
to know your customers more. The more you know them, the less fussy
they will become. You will understand they are actually demanding the
best from you, because they have paid money for your product and your
service.
|
| Day 65 | Remember, when you are
committed to something and when you have everyone committed to the same
thing, you can see your results fly. It was such a good feeling to play
that commitment game.
|
| Day 66 | Words have
great power. Repeat the wrong words, you'll get the wrong results.
Repeat the right words, your life will change with all the right
results. So, repeat, the right words. Go to your notes on choosing the
right words.
|
| Day 67 | Team power The next time you have a meeting or discussion, talk team power.
|
| Day 68 | Have
a big heart and help all your team members. If doesn't matter whether
if' it is your job or not. If your heart is big, there will be enough
to share with everyone.
|
| Day 69 | Protect
your inner world. Be a mental warrior to protect because your mind and
body is connected change your mind, your body will follow. Change the
way your body looks, your mind will follow.
|
| Day 70 | People
like to contribute ideas. When given the opportunity, their potential
will comes out. The next meeting, ask them to express their neighbour
first, then only in a group.
|
| |
